Fees, Refunds and Cancellation Policy
Last updated: 25 October 2026
This policy is part of the Veritally Terms of Service. It explains what you pay for, how cancellation works and when you get money back.
1. What you pay for
1.1 Free preview
Uploading your files and seeing the preview of a check is free. The preview shows the total of suspected differences, how strong the evidence is, and why, without the order numbers or claim text.
1.2 Pay per check
| What you pay to unlock a check | |
|---|---|
| Price | Rs 0.25 for each new order in the check, minimum Rs 25 for a check with new orders. This is the total; no GST is added as we are not registered for GST |
| Monthly cap | Your first 2,500 orders in a calendar month (India time) never cost more than Rs 499 together. Once you have paid Rs 499, checks that month unlock free until you pass 2,500 orders; each order beyond 2,500 costs Rs 0.25 again |
| Found less | If the money we find with strong evidence is less than the price, the check unlocks free |
| What you get | Full results, order numbers, claim text and tracking for that check, kept in your account |
| Commission on money you recover | None |
- You see the exact price, and how it was worked out, before you pay. You are charged only the price shown.
- There is no subscription, wallet or stored balance. Nothing is charged automatically and nothing renews.
- There are no annual or lifetime plans and no hidden charges.
1.3 How orders are counted
- Each unique marketplace order is paid for once, the first time you pay to unlock a check that contains it, separately for each seller account and marketplace.
- In later checks, orders already paid for are free, and so are later settlement lines, refunds and re-checks for them. Orders counted under a Growth, Pro or Seller plan are free too.
- Historical orders uploaded for the first time are new orders.
- A Seller plan month you bought before pay per check keeps its terms until it ends (up to 3,000 orders in the month, no automatic renewal). The Seller plan is no longer sold.
1.4 Growth and Pro plans
| Plan | Price | Orders in the month |
|---|---|---|
| Growth | Rs 1,999 for one month | Up to 10,000 unique orders |
| Pro | Rs 4,999 for one month | Up to 30,000 unique orders |
- Every check you upload during the month is unlocked as it is processed, with no payment per check, for one account per marketplace.
- An upload that would go past the month's orders is stopped before it is checked, never charged extra.
- No automatic renewal. You buy one month at a time. Buying the same plan again while a month runs adds the next month after it (one month ahead at most); moving up from Growth to Pro starts at once.
- These prices are the total; no GST is added.
1.5 Business & Agency plan
For agencies, several businesses or larger operations. Price, order volume, accounts, support and billing terms are set in a written quotation before you pay. A recovery commission applies only if separately agreed for a distinct recovery service.
1.6 Investigation help
A separate, optional service. We send you a written quote first. You pay only if you accept it. Refund terms for investigation help are in the quote; if the quote says nothing, section 3 below applies.
2. When you can get a refund
| Situation | What happens |
|---|---|
| Double payment (you paid twice for the same check, or paid for a check that was already unlocked) | Full refund of the extra payment. Our system marks these for refund automatically. |
| Over the monthly cap (your payments for the month's first 2,500 orders came to more than Rs 499, for example two payments at the same moment) | Refund of the part above Rs 499. Your check stays unlocked and your invoice shows only what you keep. Orders beyond 2,500 in the month are charged at Rs 0.25 each and are not over the cap. |
| Payment taken but check not unlocked (money left your account but the check did not open) | We unlock it, or refund in full if we cannot fix it within 2 working days, whichever you prefer. |
| Technical failure on our side (a check you paid for could not be shown because of an error in our system, and we could not fix it within 5 working days) | Full refund for that check. |
| Wrong amount charged (more than the price shown on the payment screen) | Refund of the difference. |
| Service removed (we stop a paid feature during a Growth, Pro or Seller plan month you paid for) | Refund for the unused part of the month, or extra time, your choice. |
| Account closed by us without fault on your part | Refund of payments for checks in the last 30 days that you can no longer see, and of the unused part of any Growth, Pro or Seller plan month. |
| You change your mind after a check is unlocked | No refund, because the result is a digital service delivered immediately. The check stays unlocked in your account. |
| A marketplace rejects a claim | No refund. You pay for the check, not a share of what you recover. |
| Your files were wrong, incomplete or edited | No refund, because our results depend on your files. We are happy to help you re-run the check correctly. |
Nothing in this policy limits any refund you are entitled to under the Consumer Protection Act, 2019 or other law.
3. How to request a refund
- Email [email protected] or message us on WhatsApp.
- Tell us your account email, the Razorpay payment ID or invoice number, and what went wrong.
- Please write within 30 days of the payment. We will still look at later requests, but older ones may be harder to check.
Timelines:
- We acknowledge your request within 48 hours.
- We decide within 5 working days, and tell you the reason if we say no.
- Approved refunds are sent to your original payment method within 7 working days of approval.
- Your bank or card issuer may take a few more days to show it. Razorpay will give a reference number you can use with your bank.
We do not charge any fee for refunds.
If you are not happy with our decision, use our Grievance Redressal Policy.
4. Cancellation
- Before payment: you can leave the payment screen at any time. Nothing is charged.
- Pay per check: each payment unlocks one check and nothing renews, so there is nothing to cancel.
- Growth, Pro and Seller plans: nothing renews automatically. If you paid for a month that has not started yet and want to cancel it, write to us and we will refund it in full.
- Investigation help: you can cancel before work starts for a full refund. After work starts, we refund the part of the work not yet done, as set out in the quote.
- Business & Agency plan: as set out in your quotation.
5. Contact
Payments and refunds: [email protected], +91 96065 74521 Grievance Officer: Aloka Kiran, [email protected] TruePayout, Bengaluru (Urban), Karnataka, India (postal address for legal notices on request at [email protected]). Not registered for GST.