Shopify
Shiprocket freight charges: how to find weight and RTO overcharges
By the Veritally team · Updated · 5 min read
Quick answer
Download Shiprocket's shipping charges and weight discrepancy reports, then check four things per AWB: was the charged weight slab higher than the applied weight, was forward freight billed more than once, was RTO freight billed on a delivered parcel, and was a COD fee billed on a prepaid parcel. Each one is a credit to ask for.
Key points
- Couriers bill in weight slabs, commonly 500 g steps, so a small weight difference can mean a whole extra slab.
- Volumetric weight from the box size can be higher than the actual weight; enter real dimensions.
- One AWB should carry one forward freight charge. Two is a duplicate unless the parcel was genuinely re-shipped.
- RTO freight belongs only to parcels that actually returned.
- COD fees belong only to COD parcels.
Where freight money leaks
Freight is billed per AWB, often weeks after the parcel moved, and usually deducted from your wallet or remittance rather than paid by invoice. That makes overcharges easy to miss.
Reports to download
| Report | What it shows |
|---|---|
| Shipping charges | Per AWB: applied weight, charged weight, forward, RTO and COD charges, excess amount |
| Weight discrepancy | Disputed AWBs: entered weight, charged weight, status of the dispute |
| Orders report | Delivered or RTO status for each AWB, and whether it was COD or prepaid |
The four checks
| Check | How to spot it |
|---|---|
| Heavier slab than shipped | Charged weight falls in a higher slab than the applied weight |
| Freight billed twice | The same AWB has more than one forward freight line |
| RTO on a delivered parcel | RTO freight on an AWB the orders report shows as delivered |
| COD fee on a prepaid parcel | A COD charge on an AWB for a prepaid order |
Raising it
Group the AWBs by problem and raise one ticket per problem with the AWB list, the charged amounts and the reports attached. For weight disputes, packing photos or videos with the scale reading help.
Veritally for Shopify runs all four checks on every AWB from the reports you upload, and writes the claim for each problem.
Frequently asked questions
What is volumetric weight?
A weight calculated from the box's length, width and height. Couriers charge the higher of actual and volumetric weight, so oversized boxes cost more.
How do I avoid weight disputes?
Enter accurate weight and box dimensions when you create the shipment, and keep a photo or video of each packed parcel on the scale.
Does Veritally need my Shiprocket login?
No. You download the reports and add them in the app. Veritally never asks for passwords.