Amazon India
Amazon SAFE-T claim: when sellers can file one and what proof to attach
By the Veritally team · Updated · 4 min read
Quick answer
SAFE-T is Amazon India's claim process for sellers who lose money on an order, for example when a return comes back damaged, wrong or not at all, or a refund was given unfairly. File it from Seller Central against the order ID, within the window Amazon shows, with photos, the unboxing video and the return label.
Key points
- SAFE-T stands for Seller Assurance for E-commerce Transactions.
- Typical cases: return received damaged, wrong item returned, return not received after a refund.
- Evidence decides: unboxing video from the sealed parcel, photos, the return label and AWB.
- There is a time window, shown in Seller Central; it can change, so file as soon as you spot the problem.
What SAFE-T usually covers
| Situation | Proof that helps |
|---|---|
| Return received damaged | Unboxing video and photos of the damage |
| Wrong item returned | Video showing the item next to the return label |
| Return not received after refund | Tracking showing no return delivered to you |
| Item missing from a return | Uncut video from the sealed parcel |
Amazon decides each claim under its current rules, so check the SAFE-T section of Seller Central for the latest eligibility and window.
Make your proof count
- Record one uncut video from the sealed parcel, label first.
- Keep the AWB readable.
- Photograph the item and packaging from every side.
- File the same day you spot the problem.
The free return desk guides the uncut video on your phone. The tips are the same as for Meesho: winning a wrong return claim.
Find claims you missed
Some losses only show in the settlement report: a refund with no return, or a return charge on a delivered order. The free payout check lists them against each order ID.
Frequently asked questions
What is a SAFE-T claim on Amazon?
Amazon India's process for sellers to claim back money lost on an order, such as a damaged, wrong or missing return.
How long do I have to file a SAFE-T claim?
There is a time limit shown in Seller Central and it can change. File as soon as you spot the problem.
What proof do I need for a SAFE-T claim?
An uncut unboxing video from the sealed parcel, photos of the item and packaging, and the return label with the AWB.