Shopify
Delhivery COD remittance reconciliation for Shopify brands
By the Veritally team · Updated · 4 min read
Quick answer
Download Delhivery's AWB-wise COD remittance report and your Shopify orders for the same period. For every COD parcel marked delivered, check there is a remittance line with the right amount. Delivered parcels with no remittance after the agreed cycle are the ones to raise with Delhivery.
Key points
- Match at the AWB level, not the total.
- Your remittance cycle is in your Delhivery agreement or panel.
- Check the amount: COD collected, minus any agreed charges.
- Also check return freight was charged only on parcels that actually came back.
What to match
| From Shopify and tracking | From Delhivery remittance report | Check |
|---|---|---|
| AWB, delivered date | AWB, remittance date | A remittance exists after the cycle |
| COD amount | Amount remitted | Equal, minus agreed charges |
| Status: delivered | No RTO charge | No return freight on delivered parcels |
The three common gaps
- Delivered, never remitted.
- Remitted short of the COD collected.
- Return freight charged on a delivered parcel.
Do it automatically
Veritally for Shopify reads AWB-wise remittance reports from Delhivery and other couriers by their column names and matches them to your Shopify orders, parcel by parcel. The free leak scan shows the totals. More: Shopify COD remittance reconciliation.
Frequently asked questions
How do I reconcile Delhivery COD remittance?
Match every delivered COD AWB from your orders to a line in Delhivery's AWB-wise remittance report, and compare the amounts.
When does Delhivery remit COD?
On the cycle in your agreement or panel. Check it there, and treat parcels past that cycle with no remittance as gaps to raise.
What if a delivered COD parcel was never remitted?
Send Delhivery the AWB, delivery date and COD amount, with the remittance report, and ask for the remittance date and reference.