Meesho
Meesho return and RTO charges: how to read them and spot a wrong one
By the Veritally team · Updated · 4 min read
Quick answer
Return and RTO charges appear against each sub-order in your Meesho payments report. An RTO means the parcel was never delivered; a return means the buyer received it and sent it back. A charge is worth questioning when tracking shows the order delivered and kept, or the same charge appears twice.
Key points
- RTO: parcel not delivered, came back. Return: delivered, then sent back by the buyer.
- Which charges apply, and how much, is set by Meesho's current supplier policies; check your Supplier Panel.
- A return or RTO charge on a delivered, kept order is likely an error.
- Record every return's unboxing on video, so wrong or damaged returns can be claimed.
How to read them
In the payments report, look at each sub-order's status and the lines that reduce its payment. Compare:
| Status in tracking | What you should see |
|---|---|
| Delivered, kept | Full payment, no return charge |
| Delivered, then returned | Return handled under Meesho's return policy |
| Not delivered, came back (RTO) | No sale; any RTO charge as per policy |
Charges worth questioning
- Return or RTO charge on an order delivered and kept.
- The same charge twice on one sub-order.
- A return charge where the parcel never came back to you.
Raise a ticket with the sub-order numbers and tracking screenshots. The free claim message generator writes it. Full method: RTO charged on a delivered order.
Returns that come back wrong
If the item returned is wrong, damaged or missing, record the unboxing on video and claim the same day: how to win a wrong return claim.
Check every sub-order at once
The free payout check matches every sub-order's status to its charges and lists the ones that don't add up.
Frequently asked questions
What is the difference between RTO and return on Meesho?
RTO means the parcel was not delivered and came back to you. A return means the buyer received it and sent it back.
Why was I charged for a return on a delivered order?
It may be a status mismatch or a billing error. Check tracking; if the order was delivered and kept, raise a ticket with the sub-order number and proof.
Where do I see return charges on Meesho?
In the payments report from the Supplier Panel, against each sub-order.