Amazon India
Amazon unavailable balance and DD+7: why part of your money is held
By the Veritally team · Updated · 4 min read
Quick answer
Amazon India holds the money for each order until 7 days after delivery (the DD+7 rule), so recent orders sit in your unavailable balance. Once released, the money is paid in the next scheduled transfer, which can take up to 14 days more. Money held well past that deserves a check and, if needed, a case.
Key points
- DD+7 means Delivery Date plus 7 days: the order's money is released a week after delivery.
- Released money goes out in the next scheduled transfer, so a delivered order can take one to three weeks to reach your bank.
- Amounts can also be held to cover returns, refunds or claims; Seller Central shows the reason.
- Match each settlement to your bank statement by its reference to confirm it arrived in full.
How the timeline works
| Step | When |
|---|---|
| Order delivered | Day 0 |
| Money released from unavailable balance | About day 7 (DD+7) |
| Paid in the next scheduled transfer | Up to about 14 days after release |
| Credited to your bank | One to two working days after the transfer |
So an order delivered today may reach your bank in roughly one to three weeks. The payout date calculator works out the date for a delivery.
Why an amount can stay unavailable longer
- The order isn't marked delivered yet.
- A return, refund or customer claim is open on the order.
- Amazon is holding a reserve on your account; Seller Central explains why.
When to raise a case
If an order was delivered more than about 3 weeks ago, has no return or claim, and its money hasn't reached your bank, raise a case in Seller Central with the order ID and delivery date. The free claim message generator writes it.
Check every settlement
Download the settlement report and your bank statement for the same months, and the free payout check matches every order to every settlement and every settlement to a bank credit.
See also: Amazon seller payment delayed? and Amazon settlement report reconciliation.
Frequently asked questions
What is unavailable balance on Amazon Seller Central?
Money from your sales that Amazon is still holding, mostly orders delivered less than 7 days ago (DD+7) and amounts held for returns, refunds or claims.
How long does Amazon take to pay sellers in India?
Money is released 7 days after delivery and paid in the next scheduled transfer, which can take up to about 14 days more.
Why is my Amazon payment less than my sales?
Fees, shipping, returns, refunds and amounts still held are deducted or waiting. The settlement report lists each one by order.