RestaurantsFrom the restaurant owner's desk

The 15-minute weekly payout check every restaurant and cloud kitchen should do

By the Veritally team · 31 October 2026 · 3 min read

Delivery payouts come every week. If you check them every week, problems stay small. If you check them once a year, they are already too old to dispute.

Why weekly

Delivery apps settle restaurants on a weekly cycle. Disputes about orders, ads and complaints usually have to be raised within a limited time. A weekly check fits the rhythm of the payouts and keeps you inside every window.

Before you start

Pick one fixed time, for example the morning after your payouts usually arrive. Keep these ready:

This week's Zomato settlement report or Swiggy annexure (order level, not just the summary)
Your own order history or POS export for the same days
Your bank statement, or just the bank app

The 15-minute routine

Minutes 1 to 3: did the money arrive?

Find each platform's payout in your bank. Note the amount and date. If a payout is missing or late, raise it today.

Minutes 4 to 7: commission and fees

Open the order-level statement. Sort by commission percentage, or look at the commission column for a sample of orders. Every order should be at your contracted rate. An order at a higher rate stands out.

Minutes 8 to 10: ads and discounts

Compare ad deductions with what you set in your campaigns this week. Check that discounts charged to you are only the ones you signed up for.

Minutes 11 to 13: complaints and cancellations

Look at every complaint refund recovered from you. For each one, ask: was this really our mistake? If you have a packing photo or a note that says otherwise, dispute it.

Minutes 14 to 15: missing orders

Compare the number of delivered orders in your own records with the number paid in the statement. If your POS shows more delivered orders, find which ones are missing.

Write it down

Keep a simple weekly log: payout received, commission issues, ad and discount issues, complaints disputed, missing orders. After a month you will see patterns, such as one outlet always charged a higher rate, or complaints clustered on one dish.

Help for the hard parts

The guides explain each report: Zomato settlement report explained and Swiggy payout annexure explained.

Veritally for Restaurants does the whole routine in about a minute: upload this week's statement, your order history and your bank statement on your own phone, and see every order charged above your usual rate, every deduction worth questioning, held orders and anything missing from your bank. We never ask for your Zomato or Swiggy login.

Frequently asked questions

How often do Zomato and Swiggy pay restaurants?

Typically on a weekly cycle, but check your own agreement and partner dashboard for your exact settlement days.

What is the most common payout problem for restaurants?

Owners most often question complaint refunds recovered from them, ad deductions that do not match campaigns, and orders charged at a different commission rate than agreed.

Do I need to give Veritally my Zomato or Swiggy password?

No. You download your own statement and upload it. Veritally never asks for a platform login.

Looking for a step-by-step answer instead? Browse the seller guides or try the free tools.