RestaurantsFrom the restaurant owner's desk

What Zomato and Swiggy actually take from each order: a restaurant owner's breakdown

By the Veritally team · 31 October 2026 · 3 min read

The customer paid 500. Your weekly payout says something much smaller. Here is every line that sits in between, in plain words, so you know which ones to question.

The bill and the payout are different things

A customer's bill on a delivery app includes your menu price, taxes, packaging, delivery fees, platform fees and any discounts. Your weekly payout starts from part of that bill and then has the platform's charges taken out. The two numbers are never meant to match, which is exactly why mistakes inside them are hard to see.

Every outlet's contract is different, and the platforms change their terms from time to time, so treat the list below as the lines to look for, not the rates to expect. Your own agreement and partner dashboard have your actual numbers.

The lines that come out of your payout

Commission

A percentage of the order value, set in your contract. It can depend on whether the platform delivers or you deliver, and on any programmes you have joined. The most important check: is the commission on each order the rate you agreed?

Payment or collection charges

A charge for collecting online payments from the customer, usually a small percentage.

Taxes on the platform's fees

GST on the platform's commission and fees. Separately, the platform may collect tax at source on your sales and deduct TDS. These are credits, not costs, if you claim them. Talk to your CA.

Discounts you funded

If you ran a discount or joined a discount programme, the part you agreed to fund comes out of your payout. Check that only the discounts you agreed to are charged.

Ad spend is often deducted straight from payouts. Check the amount against the campaigns you actually ran and the budgets you set.

Customer complaint refunds

When a customer complains about a missing item, wrong order or quality, the platform may refund them and recover some or all of it from you. Some of these are fair, some are not, and some can be disputed.

Cancellations and held orders

Orders cancelled after you prepared the food, or held for review, can affect what you are paid and when.

Where to see it per order

Both platforms give you a per-order statement, not just a weekly total. Our guides explain how to read them: the Zomato settlement report and the Swiggy payout annexure. For the deductions that most often go wrong, read Zomato and Swiggy deductions: ads and complaints.

The three questions to ask every week

Is the commission on each order the rate in my contract?
Are the ads and discounts charged the ones I agreed to?
Did every delivered order get paid, and did the payout reach my bank?

Veritally for Restaurants answers all three from your own weekly statement, uploaded on your phone. We never ask for your Zomato or Swiggy login, and customer details are removed before anything is sent. Free to check, pay only if we find your money.

Frequently asked questions

What commission do Zomato and Swiggy charge restaurants?

It is set in each outlet's contract and can vary by delivery model and programme. Check your agreement and partner dashboard, then check each order is charged at that rate.

Why is my Zomato payout so much lower than my sales?

The payout is after commission, payment charges, GST on fees, discounts you funded, ads, complaint refunds and tax collected at source. Each should be checked against what you agreed.

Can I dispute a complaint refund deducted from my payout?

Often yes, through the partner app or support, especially when you have evidence such as packing photos or order notes. Check each platform's current process.

Looking for a step-by-step answer instead? Browse the seller guides or try the free tools.